Questions? Call us.
Sofia, our phone assistant, answers in English and Spanish. She can check open times and book your cleaning.
Questions and answers
The things people ask us most. Anything else, call us.
Do you bring the cleaning supplies?
We bring all the cleaning supplies and equipment. Prefer certain products? Just leave them out and we’ll use yours. We don’t provide laundry detergent or softener.
Is it OK if I have pets?
Pets are fine. Just tell us about them when you book.
How do I pay?
Booked online: card only. You pay a $50 deposit when you book, and the rest is charged to your saved card automatically after the cleaning.
Booked by phone: pay cash or card after the cleaning.
Do I need to be home?
No. You can be home or not, it’s up to you.
How do you get in?
If you won’t be home, give us a key or door code, plus any gate code.
Do you send a reminder?
We send you a reminder the day before your cleaning.
How do I cancel or move a cleaning?
Call (872) 327-2576 at least 24 hours before your cleaning. Have the name and phone number on the booking ready.
Less than 24 hours before? Call us and we’ll call you back.
Have a plan? Cancel it online with the link in your confirmation email, or call us, at least 24 hours before your next cleaning.
Is there a cancellation fee?
No. The $50 deposit for a booking made online is non-refundable.
How long does a cleaning take?
Standard about 1 to 3 hours, deep about 3 to 6, move-in/out about 4 to 8. Apartments up to 3 bedrooms usually get one cleaner. Houses with 3 or 4 bedrooms usually get two. For 5 or more bedrooms, we tell you the time with your quote.
What if I’m not happy?
Call us within 48 hours of your cleaning. If we missed something, we’ll come back and fix it for free.
What days and times do you clean?
Monday to Saturday. Cleanings start at 8 AM, 12 PM, 3 PM, or 6 PM.
How soon can I book?
We need at least 24 hours’ notice.
Can I talk to someone in Spanish?
Yes. Sofia, our phone assistant, answers in English and Spanish.
Do you clean in my town?
We clean in Chicago, Oak Park, Cicero, Berwyn, Naperville, Bolingbrook, Joliet, Schaumburg, and Rockford.
Do you clean offices?
Yes. We also clean offices, commercial spaces and model apartments. Call us for a quote.